I have been away for 5 days with the tivo box and tv on standby. I now have no tivo or tv working - everything seems dead - no lights nothing!!! please help.
Really sorry to hear about the fault experienced Santaana80,
I've located your account and your TiVo® is currently showing as online, however your equipment levels display a high number of timeouts at the moment.
I'd like to arrange for one of our field engineers to come out and take a look at this for you, particularly if you're still experiencing bother with your service.
I've sent you a private message so that we can chat some more about this.
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