more: re-testing some 5 hours later. same symptoms
also I cannot hear the drive spinning up but a can hear a regular beep when close up coming from the device, not from the power brick - going off about once every 2 seconds. suggests a box failure to me. the on off mutton on the front has no effect, the light below that on/standby button stays green, so we are trying to powercycle it via the wall switch.
a forum search for tivo beep bring up this similar report
it is as dead as this thread. drive does not spin up. beep indicates broken. Why can't Virgin just ship a replacement, like they do with hubs, instead of making me wait 5 days for an engineer to swap it out ?
it is clear that their diagnostics and their techs cannot contact the box remotely
the recorded test told me, in 4 different rephrases, that " the tests are taking longer than expected" then the real person said she could not run any other tests until the box got as far as the start up clock disply - which it never does.
I reckon that if the drive has died without warning & cannot spin, then the OS cannot load, the box cannot communicate back to base...
..the aural evidences is clear, the drive is NOT spinning up, instead there's a regular 2 second bleep coming from inside the box. Power cycling/ removing + replacing cables does nothing. so suerely tha't enough of a case to express ship a eplacement box and not inpose a 5 day delay.
can you please use your superuser powers to get staff on the case, before monday
Even if a box was sent out via self replacement, it would still be Monday as it's three working days for the delivery. It would also be an all day delivery slot, whereas the engineer is in a timed slot.
********************************** I work for Virgin Media - but all opinions posted here are my own
1. the engineer is allegedly coming today - how can I check that? specifically, how can I bypass the "we'll just run a test on all your equipment - if that does not work call us again in 10 minutes " barrier
2. Where do I have to go scream and shout to get compensation for the outage. I appreciate it's not a huge amount of money put here's a principle at stake. and the more hoops I have to jump through to make it happen , the angrier I am going to get.. I am already almost at the tipping point of blasting Virgin on facebook, twitter, re the outage, and because 5 days on no forum staff have had the courtesy to respond to this thread.