Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community.
I'm sorry to hear you are having this error message
Checking your account stats it looks as though the TiVo® is currently offline. In order for us to help you, we will need the box online to run through diagnostics with you. Turn the TiVo® on and post back here to let us know.
Apologies for any inconvenience.
Kath_F Forum Team
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