stuck on 25% preparing channel info - installed today
i was installed today with virgin tv, bb and phone.
my installer couldn't get the box in my room to load the channels, he said call him and he will come back tomorrow to swap the box, but i was wondering if i could try anything to get it working myself to save him a trip back?
i have error preparing channels. it gets to 25% then goes to an error. unable to prepare channel information, but it also won't let me load on demand either. but my bb works fine.