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Mistermay99
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Message 1 of 12
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slow to change channels and recordings breaking up

Over the last few week s noticed that its taking around 15-20 seconds to select an option on the remote or to change channels (after the beep) and recent recordings keep pausing with picture break up.  Have rebooted several times but nit had any impact.

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cybmole
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Message 2 of 12
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Re: slow to change channels and recordings breaking up

picture breakup means its faulty or that you have line problems - report it on 150 and get a replacement, or a visit- they will remote test it & decide

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Forum Team
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Message 3 of 12
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Re: slow to change channels and recordings breaking up

Hi Mistermay99,

Thanks for coming by and welcome to the community. Smiley Happy

I'm sorry to hear things have been running slow and disruptive lately on the TV service.  I'd like to help check this out for you.

Currently I haven't been able to locate your account from your forum credentials.  Can you please let me know if you still require any assistance?  If you do, I shall request some details so I can have a look into this for you.

I look forward to hearing from you.

Collette.

 


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Mistermay99
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Message 4 of 12
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Re: slow to change channels and recordings breaking up

Still a problem now not finding programs in 'guide' either half channels say 'to be announced'. Called 150 most unhelpful and said line problem and might be fixed in 10 days! Does not help recorded and trying to record programs now though.
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Mistermay99
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Message 5 of 12
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Re: slow to change channels and recordings breaking up

And now I cant set up any programs to record it is sayng BBC1 is not part of my package!!!

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robjon
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Message 6 of 12
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Re: slow to change channels and recordings breaking up

Tivo box is now a dinosaur. VM have experienced various different problems with it (as have I) but all they are interested in now is extracting money from loyal customers for the V6 box.

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Message 7 of 12
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Re: slow to change channels and recordings breaking up

Hi Mistermay99,

Thanks for the update, I will be happy to take a closer look at this for you.  I will send you a private message just now.  Look for the purple envelope icon above.

Collette.

 


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Message 8 of 12
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Re: slow to change channels and recordings breaking up

Hi Mistermay99,

Thanks for getting back to me with the requested details Smiley Happy

I'm sorry to hear that you're still experiencing these problems.  Have you tried carrying out a service connection?  If not, you can do so by following these steps:

Home > Help & Settings > Settings > Network
 >Select "Connect to the Virgin Media Service now"

It can take from a few minutes up to an hour to go through.  Once done the TV guide information should be restored.  Let me know how this goes.

I'm here to help so keep me posted.

Collette.


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Mistermay99
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Message 9 of 12
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Re: slow to change channels and recordings breaking up

Hi Collette

Trying the service connection it's now been running for 5 hours and the loading info has reached 14%! Seems as if something is not right!
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Message 10 of 12
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Re: slow to change channels and recordings breaking up

Thanks for updating the thread Mistermay99,

 

How have things been for you since posting last week?

 

Nat_J


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