I've set it up but for nearly an hour it's been on the page "Updating - Stage 1 of 3", twice it's reached the end & begins to load up 1 again instead of going onto 2, has this happened to anyone else? How long should I wait? Thanks
Phone in. You have a problem which will probably need someone at VM to sort out. 150 free from a Virgin phone otherwise 0345 454 111
A warm welcome to our community
I'm sorry that your new box didn't load up as it should. I can see you have called us up as suggested by our awesome Parrotperson
It would be great to know how it all goes after the engineer calls round to fix this for you. Please keep us posted on how you get on.
We're here to help if you need us.
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