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glitterpix
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returning equipment

I upgraded on the 22nd aug, how long do i have to return my old virgin media tv box? I haven't been able to post it out til this week, will I get charged? Thanks

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Forum Team
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Re: returning equipment

Hi glitterpix, 

 

Thanks for your post and and apologies that no one explained the returns process to you. 

 

When upgrading, we don't require your equipment back. You are free to dispose of this via Electrical Recycling. 

 

If we need the equipment back then we'd sent out a free returns bag. You can take this to a local Collect+ store at any time. 

 

I hope that puts your mind at rest Smiley Happy

 

Thanks, 

Kath_F
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