Welcome to the forums and thanks for posting about the remote control replacement you need with us.
The Virgin Media stores do not have replacement stocks of these that they can sell to customers but we can order these for you via Customer Care or Webchat if you would like to get in touch.
You can contact Customer Care on 150 or 0345 454 1111.
They are dispatched to you within 3-5 days and would be delivered through the post to you.
In the meantime, you can use your tablet, laptop or smartphone via the TV Anywhere app as a remote control for your TiVo® service. If you've not already seen how to do this, take a look at our Help article Control TiVo using the Virgin TV Anywhere app
Please let us know if we can help in any other way.