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bigkev3579
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remote stopped working

Hi does anyone know if you have to purchase a new tivo remote directly from virgin if you old one has died or can you get one off eBay?
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Superuser
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Re: remote stopped working


bigkev3579 wrote:
Hi does anyone know if you have to purchase a new tivo remote directly from virgin if you old one has died or can you get one off eBay?

They'll send you out a replacement for free, just call into 150, go with the faults option (option 2) and report a TV fault. If it says it needs to do a test first, let it do it. Also, if the wait is long just leave it ringing and do other things until an agent picks up (the call is free.)

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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