bigkev3579 wrote: Hi does anyone know if you have to purchase a new tivo remote directly from virgin if you old one has died or can you get one off eBay?
They'll send you out a replacement for free, just call into 150, go with the faults option (option 2) and report a TV fault. If it says it needs to do a test first, let it do it. Also, if the wait is long just leave it ringing and do other things until an agent picks up (the call is free.)
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.