had virgin fitted today, having remote problems. it only works in a 30 degree angle from box, rang customer services and they are very unhelpful. we are in a 5m x 5m room.
Thank you for your post and apologies for the remote not working as it should. There are a few things I'd like you to try to help resolve this:-
Failing this, you'll need a replacement remote and will need to call 150/ 0345 454 1111 and ask for a replacement.
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