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remote problems

had virgin fitted today, having remote problems. it only works in a 30 degree angle from box, rang customer services and they are very unhelpful. we are in a 5m x 5m room.

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Forum Team (Retired) BenD_H
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Re: remote problems

Hi Izzlocke, 


Thank you for your post and apologies for the remote not working as it should. There are a few things I'd like you to try to help resolve this:-


  • Try replacing the batteries.
  • Can you give the remote and front of the box a wipe, sometimes the Infra red beam can be affected by dust. 

Failing this, you'll need a replacement remote and will need to call 150/ 0345 454 1111 and ask for a replacement.



Many thanks.




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