Menu
Reply
  • 1
  • 0
  • 0
izzlocke
Just joined
88 Views
Message 1 of 2
Flag for a moderator

remote problems

had virgin fitted today, having remote problems. it only works in a 30 degree angle from box, rang customer services and they are very unhelpful. we are in a 5m x 5m room.

0 Kudos
  • 4.95K
  • 146
  • 282
Forum Team (Retired) BenD_H
Forum Team (Retired)
56 Views
Message 2 of 2
Flag for a moderator

Re: remote problems

Hi Izzlocke, 

 

Thank you for your post and apologies for the remote not working as it should. There are a few things I'd like you to try to help resolve this:-

 

  • Try replacing the batteries.
  • Can you give the remote and front of the box a wipe, sometimes the Infra red beam can be affected by dust. 

Failing this, you'll need a replacement remote and will need to call 150/ 0345 454 1111 and ask for a replacement.

 

 

Many thanks.

 

 

Ben


Who's who? Find out more about our community members. Good folk to know


0 Kudos