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Brian66
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problems with you tube

finding it very difficult to watch anything on you tube , keeps stopping every minuite or so and then stops altogether been like this now for about a week..

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Brian66
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Re: problems with you tube

still the same , still unwatchable and saying it is what we watch most as there is very little worth watching on the standard channels not very impressed .with the service..

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Re: problems with you tube

Hello Brian66,

Thanks for your post and I'm sorry to learn you're experiencing problems with YouTube.

Are you having trouble with any other app such as Netflix and is your On Demand working okay?

Please reboot the box by the mains and let me know if there's any improvement.

Looking forward to hearing from you

Rose
Forum Team


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Brian66
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Re: problems with you tube

hello

we have rebooted and it is still the same .we are not having any trouble with anything else but you tube

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Forum Team
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Re: problems with you tube

Hi Brian66,

Welcome to the Community!

Really sorry to hear you're having trouble with the YouTube app.

Our technicians have picked up this issues and are working to get it sorted as soon as possible. As soon as we have an update we'll let you know.

All the best! Smiley Very Happy

Josh


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Brian66
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Re: problems with you tube

still no difference , at the moment we are paying for a channel that we cannot watch

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Forum Team
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Re: problems with you tube

Hi Brian66

 

Thanks for the update, apologies again for the inconvenience this issue has caused.

 

Our team are still working hard with our third party partners to get this issue resolved (Reference NKE0007058) and we're all hoping this will happen very soon.

 

We'll be here if you want an update on the issue at any time.

 

Take care

Craig


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