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wrighty01peter
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power adapter

hi the power adapter for the super hub just where can i get a replacement

thanks

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Superuser
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Re: power adapter

From Virgin Media, free of charge, assuming the equipment has failed.

Phone in and report your fault.

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Superuser
Superuser
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Re: power adapter

From Virgin Media, free of charge, assuming the equipment has failed.

Phone in and report your fault.

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Forum Team
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Re: power adapter

Hi wrighty01peter,

I can order a replacement PSU for you if you need one. Your Hub is reporting as being online at the moment so perhaps you've already sorted this out? If not please let me know what's happening and, if needed, I can get new equipment sent out.

Welcome to our Community by the way Smiley Happy


Jen
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wrighty01peter
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Re: power adapter

Hi I had to pinch one off another appliance but have to swap it back to use it so if you could order me one that would be brill
Thanks
Pete
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Forum Team
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Re: power adapter

Hi Pete,

Quick question: are you happy to have a replacement PSU or would you rather I send out a complete updated Hub instead? 


Jen
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wrighty01peter
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Re: power adapter

A more upto date hub I think would be best thanks
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Forum Team
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Re: power adapter

Hi wrighty01peter,

That's fine, especially as the Hub you have right now is our oldest model. 
I've ordered one for you, the details are:

  • The new Hub should arrive within the next few days.
  • The courier, Yodel, will leave contact details should re-delivery arrangements be needed.
  • A text will be sent (to the mobile number we have listed for you) the day prior to delivery advising of an ETA.
  • Full setup and activation instructions will be included.

Here are some links to information articles for help with the new Hub (just click on the Hub 3 picture):

Changing your Hub's wireless channels

Optimising your Hub's wireless signal

Using the 5GHz frequency on your Hub*

* Hub 3 allows you to use both the 2.4GHz and 5GHz frequencies simultaneously, whilst the Super Hub only allows a choice of either/or.

Let us know how you get on with it Smiley Happy


Jen
Forum Team



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wrighty01peter
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Re: power adapter

Thanks for the help much appreciated
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