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Message 1 of 5 (81 Views)

powe cut

We have just experanced a power cut and now my tivo box will not start up and my internet is not connecting.
I have turned them off and on again, abd still nothing.
Help!!
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Fibre optic
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Registered: ‎12-02-2017
Message 2 of 5 (69 Views)

Re: powe cut

If there was a power cut, the green street cabinet may have been affected also. Virgin should be aware of any issues but give them a ring and speak to faults to see what they're doing about it. Should be back up and running soon.

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TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
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Message 3 of 5 (53 Views)

Re: powe cut

Thanks for your help, its finally working again!!
Fibre optic
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Message 4 of 5 (50 Views)

Re: powe cut

That's good to hear! Smiley Happy

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TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 100
Phone: Talk Unlimited
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Superuser
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Registered: ‎21-04-2010
Message 5 of 5 (39 Views)

Re: powe cut

[ Edited ]

For services to operate there must be power to the main area node cabinet & all the cabinets with powered amplifiers between you and the node cabinet. If the power is still off to any of these cabinets the service will not return until it is restored.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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