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Registered: ‎20-12-2014
Message 1 of 3 (51 Views)

poor reception/signal after house move

hi

i have moved with virgin to my new address four months ago

my broadband seems slower and several times somer hannles on tv are pixelating and dropping sound. particularly c5

occasionally it doesnt pick up bt sport at all .

it has also been crashing occasionally and rebooting itself.

i have now got two boxes downstaris with a router.

trying to use the smart tv on the tvs upstairs is impossible

wehn the egineer installed he did say the signal needed boosting so he used some additionl bit of kit i think

do i need to call you or can you do tests remotely?

 

thanks

 

colin davies

bournemouth

 

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On our wavelength
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Registered: ‎20-12-2014
Message 2 of 3 (26 Views)

Re: poor reception/signal after house move

any help?

 

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Registered: ‎18-12-2012
Message 3 of 3 (12 Views)

Re: poor reception/signal after house move

Hi cedric

 

I'm sorry to hear about the problems you're experiencing with your service recently.

 

I've located your account to take a closer look at this from our end and we're detecting some problems, as a result I'd like to arrange for an engineer to come and take a closer look at this, if you're available? 

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you and getting this issue resolved.

Craig


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