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selcel
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pixelated pic and interrupted sound in some channels

We have been having highly pixelated pic and broken sound in some channels on tivo. In the last two weeks. Seems to be happening in Channel 4HD, Channel 5, Channel 5 HD, 5+1, SONY TV, Yesterday, Discovery, Animal Planet. TV is ok . Hdmi connection checked.
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Re: pixelated pic and interrupted sound in some channels

Hi selcel

 

Welcome to the Virgin Media Community, I'm massively sorry to learn about the problems you're experiencing with your TV picture lately. 

 

I've located your account so I can run some tests on the set top box for you, at the moment we're detecting some problems from our end and I'd like to arrange for someone to come and take a closer look if you're available?

 

I've sent you information regarding this in a private message, you can view that message by clicking the red envelope on the top left of this page.

 

Sorry again for the inconvenience this is causing, we're looking forward to putting it right.

Craig


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