Sorry to read that your having issues with your TV service.
From completing a full check on your account, there is an issues with the input level and there has been some time-outs within a short space of time. This can have an impact on your TV service. For this I would like to book an engineer to check this for you. I've sent you a PM (blue envelope, right corner) with some details for you to confirm please. Once you have replied I can go ahead with the appointment.