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on demand

error code 6167/vm1 for three days running. what has happened. is this common? what can i do?



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Re: on demand

Hi ollywi,


Welcome to the forums Smiley Happy


I'm sorry to hear that you've been getting this error for a few days when using On Demand.  I'll be happy to help check this out with you Smiley Happy


I have connected to your box remotely and signal wise all looks fine.  I have escalated this to our networking team to investigate for you and hopefully you should start to see improvements in the next couple of days.


If this fault persists, please let me know and I can check this further for you Smiley Happy


Keep me posted.

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