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sisgal
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on demand

I cant watch catchup,on demand very often it keeps saying ondeman unavailable and I have to keep trying until it some times works.

 

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Parrotperson
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Re: on demand

I think autocorrect has been at your post 😁🙄

 

you may have no connection to the network. Have you got a flashing green light on the front of the box? It's worth checking the VM website to see if there's a problem with catch up in your area. If so it'll give you an estimated fix date.

 

also it's always worth trying a reboot (off then on) of the box as this will sometimes fix odd things. 

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Forum Team
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Re: on demand

Hi sisgal,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that you're getting an error when using On Demand. I'll be happy to help check this out for you.

 

I have connected to your box remotely and all looks great signal and power level wise.  If the fault still present today?  If it is, if you can tell me more about the error message and if it quotes a code at the end that would help me greatly in pin pointing the fault.

 

I'm here if you need me, keep me posted Smiley Happy


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sisgal
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Re: on demand

It does it most days and the error code is 6161. Thznks
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Forum Team
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Re: on demand

Hi sisgal,

 

Thank you for your reply and for confirming the error code you're getting.

 

I have checked this further for you and I have sent an update to your box remotely to try and resolve this.  Can you please reboot the box to refresh things and let me know if this clears the error?

 

Keep me posted on how you get on Smiley Happy


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