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on demand Error Message 6096

hi ive been trying to watch films etc on demand for the last week and just keep getting error message 6096 please help

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Re: on demand Error Message 6096

Hi davestreet1,

 Welcome to the community Smiley Happy  

 I'm sorry that you're getting error 6096 when using On Demand right now.  I'll be happy to take a look into this for you.

 Can you please get back to me with the following details:

 * Name of film ordered.

* Roughly what time was it ordered?

* Was it HD or SD?

* Path taken to locate the film/programme (Home > On Demand > Movies etc)

1 or 2 examples would be great Smiley Happy

 I have had an initial look at your boxes remotely and all looks great signal and power level wise.  There's no high demand issue affecting the network you're connected to right now. 

 If you can get back to me with the requested information, that will be great Smiley Happy


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