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jonathanlouis
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no channels available wiped off when going to help /settings

when i go to help on settings it comes on then switch to channels nothing shows its all blank all channels dissapear but were not getting expired till late feb leaving virgin but after reboot it all comes back why its strange

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jonathanlouis
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Re: no channels available wiped off when going to help /settings

no sound on all channels and signal loss on vintage today tuesday 10 10.00
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Re: no channels available wiped off when going to help /settings

Hello jonathanlouis,

 

Thanks for posting and I'm sorry to hear you were experiencing problems with your Virgin box.

 

Can I confirm whether you still have a loss of sound and picture?

 

Looking forward to hearing from you

Rose
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jonathanlouis
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Re: no channels available wiped off when going to help /settings

hi rose last time i tried the box there was no sound and there was a error sign showing but everything is back now the trouble is were leaving your company soon so no much point in fixing it thanks again rose jonni

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Re: no channels available wiped off when going to help /settings

Okay that's great news I'm glad to hear it's working again.

 

Sorry to hear you're leaving us but if there's anything we can do in the meantime just let us know.

 

All the best Smiley Happy

Rose
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