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jerryvernon
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netflix streaming problems

over the last few days Netflix on TiVo has been failing to stream, sticking ay 25%

 

 

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ozsat
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Message 2 of 32
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Re: netflix streaming problems

Best call to get a signal check - but oddly I've been seeing this occasionally on Netflix on my PS3 so could be Netflix server problems.

 

Usually starts streaming if I restart the film.

==================================
V6 TiVo (with MRS)
VIVID 350 Optical Fibre (350/20mb) in Area 31
SkyQ Silver Bundle (UHD)
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Forum Team
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Message 3 of 32
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Re: netflix streaming problems

Hi jerryvernon, 

 

Apologies for the issues you have been having viewing on Netflix. 

 

I can confirm that we are aware of an issue affecting the TiVo® app and we are working on getting this resolved Smiley Happy

 

Hopefully it won't be too much longer before we reach a resolution Smiley Happy

 

Thanks, 

Kath_F
Forum Team

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Paleothea
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Message 4 of 32
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Re: netflix streaming problems


Kath_F wrote:

Hi jerryvernon, 

 

Apologies for the issues you have been having viewing on Netflix. 

 

I can confirm that we are aware of an issue affecting the TiVo® app and we are working on getting this resolved Smiley Happy

 

Hopefully it won't be too much longer before we reach a resolution Smiley Happy

 

Thanks, 



Hi Kath

 

do you know if these problems have been fixed? I can watch Netflix with no issues on my iPad/ipod, but when I try and watch via the tivo, it takes a few attempts to buffer and the. THe picture quality and sound aren't very good.  The video streaming settings are all ok on Netflix, so can only assume it's the tivo app?

 

thanks

Kate

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MJC1980
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Message 5 of 32
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Re: netflix streaming problems

Was this problem ever fixed ? Everytime we try to stream something it gets stuck at 25%, we then come out, go back in, and whatever we were trying to stream then starts three quarters of the way through ...... every time ...... it is infuriating !

 

Is anyone else still having this issue ? Are we doing something wrong ?

 

Cheers

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szlwzl
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Re: netflix streaming problems

We're experiencing this problem as well. Starts to stream then buffers and stops at 25%(even when left overnight).
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Forum Team (Retired) BenD_H
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Re: netflix streaming problems

Hi MJC1980,

 

Thanks for coming by to us on this one regarding the NetFlix.

 

I'd like to take a closer look into the account as we tend to look at these on their own merit and not to mistake them at first as part of a possible issue.

 

I've not been able to locate your account and so I’ve sent you a Private Message to ask for the details. The PM's can be found near the top left in the red letter Smiley Happy

 

Speak to you soon.

 

Ben'Jammin Smiley Happy


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Forum Team (Retired) BenD_H
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Message 8 of 32
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Re: netflix streaming problems

Hi szlwzl,

 

Thanks for coming by to us on this one and sorry to hear about the experience with the Netflix.

 

I've been successful in looking into the account and unfortunately I’ve not been able to find any detectable faults here.

 

Although I can see the box is working well, it would seem that a reboot on this would be a great idea as this hasn't been done in a while.

 

Keep in touch on how it goes and come back to us soon.

 

Ben'Jammin Smiley Happy


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Sarah12051986
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Message 9 of 32
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Re: netflix streaming problems

Having this exact same problem with our Virgin and Netflix. Can you assist please? It's driving me insane, I've got 2 small children who are unable to watch their favourite films and programmes

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Message 10 of 32
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Re: netflix streaming problems

Hi Sarah12051986

 

Welcome to the community, I'm very sorry to learn about the problems you're experiencing with your service at the moment.

 

We are aware of an issue affecting some TiVo boxes that displays this error message although we want to look into each case individually. To allow me to do this, would you be able to respond to the PM I've sent with the requested information? 

 

You can view the PM by clicking the red envelope on the top left of this page.

 

Talk soon

Craig


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