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Intheshadows
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my service keeps freezing on recorded programmes and HD keeps pixellating

my service keeps freezing on recorded programmes and HD keeps pixellating

 

can anyone help

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mac2474
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Re: my service keeps freezing on recorded programmes and HD keeps pixellating

I have the same problem. When replaying recorded shows the playback will suddenly stop an resume 10-20 seconds later. I also sometimes get pixelation and the recording jumps a few seconds ahead. 

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Re: my service keeps freezing on recorded programmes and HD keeps pixellating

Hi Intheshadows,

 

Cheers for popping in for the first time, welcome Smiley Happy

 

I'm sorry to learn about the TV services not recording correctly and showing signs of pixelation when on the recording. 

 

I've been looking into all TV services in the home and whilst no outages have been found I was able to see an incorrect SNR level on the boxes. This would certainly contribute to the pixelation you area seeing.

 

I would like to help remedy this by sending out an engineer, I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.

 
Get back to me when you can.
 
Ben

 


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