Re: my service keeps freezing on recorded programmes and HD keeps pixellating
Cheers for popping in for the first time, welcome
I'm sorry to learn about the TV services not recording correctly and showing signs of pixelation when on the recording.
I've been looking into all TV services in the home and whilst no outages have been found I was able to see an incorrect SNR level on the boxes. This would certainly contribute to the pixelation you area seeing.
I would like to help remedy this by sending out an engineer, I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.