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layla2016
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missing some hd channels

I have not had quite a few hd channels since fri  - have done all the tech checks - but still not working - anyone else having this issue

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Re: missing some hd channels

Hi layla2016,

A warm welcome to the community Smiley Happy

I'm sorry to hear that you're missing some HD channels.  I'd like to help check this out for you.

I have taken an initial look at your box remotely and all looks great signal wise.  Can you please tell me more about the missing channels?

*  What channels are missing?

*  Do you get an error message when you try to access them?

*  Are the channels missing from the guide?

*  Have you tried a reboot to refresh the box?

If you can let me know, I can help further.

Collette Smiley Happy


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