Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your TV service at the moment.
I've not been able to locate your account to check if you've been able to get in touch with our team unfortunately. So I can do that, could do that could you respond to the private message I've sent with the requested information?
You can view the message by clicking the envelope on the top right of this page. Apologies again for the inconvenience this has caused.