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powellcd
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iplayer limited content from hd box but tivo ok

Hi,

In the past couple of weeks the iplayer content available from our Virgin HD box in the kitchen shows a very limited selection available while iplayer still OK on our Tivo box in the lounge which has many more programs.

I have re-booted the HD box but to no effect.

Any ideas?

Regards,

    Chris

 

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Re: iplayer limited content from hd box but tivo ok

Hi Chris, 

 

Thanks for your post and apologies to hear you've not been able watch as much BBC Catch Up content as you'd like. 

 

What programmes do you seem to be missing? 

 

The reason they may be different is because the TiVo® gets the content directly from the BBC where as with legacy boxes, we get given the content to upload. Sometimes there are issues with this but we're more than happy to look in to it Smiley Happy 

 

Come back and let us know what content you are missing and we'll get right on it. 

 

Thanks,

 

 

Kath_F
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Tech fan? Have you read our Digital life blog yet? Check it out



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Re: iplayer limited content from hd box but tivo ok

Hi Chris, 

 

Thanks for your post and apologies to hear you've not been able watch as much BBC Catch Up content as you'd like. 

 

What programmes do you seem to be missing? 

 

The reason they may be different is because the TiVo® gets the content directly from the BBC where as with legacy boxes, we get given the content to upload. Sometimes there are issues with this but we're more than happy to look in to it Smiley Happy 

 

Come back and let us know what content you are missing and we'll get right on it. 

 

Thanks,

 

 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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powellcd
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Re: iplayer limited content from hd box but tivo ok

Thanks but it all seems back to normal now. I was only getting 2 pages for Entertainment and Comedy for a couple of weeks but now its up to 8 pages and everything seems to be there.

Regards,
Chris
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Re: iplayer limited content from hd box but tivo ok

Hi Chris, 

 

Thanks for coming back and letting us know things are resolved now. If you have any further issues you know where to find me. Smiley Happy 

 

In the meantime, don't be a stranger around the Community! Feel free to browse through the Boards and jump into a thread if you have any advice or tips that may be of use to others.

 

Take care. 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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