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Chris_J
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iPlayer unusable last night!

iPlayer took an age to start and then just kept constantly buffering. Totally unusable!!! (Again).

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Re: iPlayer unusable last night!

Hi Chris_J

 

I'm really sorry to learn about these issues, had the issues resolved themselves from when you spoke in September, re-emerging now? 

 

We're not detecting any issues from our end at the moment, does this issue occur at certain times of the day? 

 

We'll talk soon

Craig


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Chris_J
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Re: iPlayer unusable last night!

Hi Craig, funnily enough this seems to happen around 10 in the evening!
It is the same issue as the one I reported in September, however it had cleared up for a while.
I've ran a test and reboot from the status site and it seemed to be a little more responsive last night!
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Re: iPlayer unusable last night!

Hey Chris_J

 

Thanks for getting back to me, I've had another look after giving it some time and we're not detecting any errors being logged by the set top box. 

 

I hope this means that the issue's getting better? If not, let me know and I'll take another look right away.

 

Take care

Craig


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