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pawoodall
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iPlayer sound but no picture

Hi,

We have only sound and no picture whenever we use iPlayer via the red button. Can you please assist.

Regards, Paul

 

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Steve67
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Re: iPlayer sound but no picture

Join the club..


There are many threads on the forum regarding this.....no help or assistance virgin as yet.....
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Forum Team
Forum Team
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Re: iPlayer sound but no picture

Hi pawoodall, 

 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community Smiley Happy

 

I'm sorry to hear that you are having an issue with your TiVo® box and the iPlayer app. 

 

Checking your account, the TiVo® is looking a little unhealthy. Both the upstream and downstream power levels are too low and there are a few timeouts recorded too. We will need an engineer out to resolve this for you. 

 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
Forum Team

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