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Registered: ‎04-01-2016
Message 31 of 41 (1,342 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]
I am having same issue..
I dont need a pin to watch programs as no under 18 in my household and I am capable of turning something off if I dont like it....I dont need nannying.
Please sort it out as its really annoying...found the easiest pin to have is 0000 as its easiest to find in dim lit room but its a pain having to do it for various programs
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Alessandro Volta
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Message 32 of 41 (1,326 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Unfortunately, for reasons others have explained earlier in this thread, the ability to turn the pin request off cannot happen.

 

Seph - ( DEFROCKED - My advice is at your risk)

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Message 33 of 41 (1,206 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Thanks, Xian, after many annoying months of programmes recorded before the watershed needing a PIN to watch them, I'm now PIN free thanks to your advice!

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Message 34 of 41 (1,067 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

I get this a lot. Even if it is just something like Coronation Street but the recording goes just past 9pm I get asked for the pin. It is really annoying as I have turned off the PIN settings Smiley Sad

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Registered: ‎18-10-2016
Message 35 of 41 (896 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

I know this is an old thread so I'm posting in case anyone is only just Googling the issue.

It may be different for me as I've never had to put in a PIN when changing channels so maybe that was fixed but my issue was that I had to keep putting my pin in when I was watching recordings in the daytime which were recorded after 9pm.

It was an annoyance more than anything but the fix was simple, I pressed Home on the remote and went to Help & Settings > Parental Controls (put in my PIN) > Request a PIN to watch Recordings and set this to "Do not request a PIN".

I know this fix is overly simple but as I'd Googled it thinking this was the only way to get a resolve it may be worth Virgin Media/Tivo adding some text on the pop-up PIN entry which states that this can be changed in settings. It really was obvious once I'd done it but in this day and age people Google EVERYTHING. As forums usually only show problems and not answers I had attempted to ask the live chat but they were too busy so it wouldn't put me through. In VM's interests showing resolves for known questions in the user interface as people are using it may prevent calls/chats/emails in and could save your agents time and queues and free up the lines for customers who have more prevalent issues.

On the plus side, because it's such a simple fix it shows that VM have listened to what is in the forums and taken steps to rectify issues, I just that as the PIN request seems to present such a hindrance some simple text in the box such as "*change/remove in settings" or something similar such as a "press green to go to options" so customers can be directed straight to the right menu may be beneficial to some.  

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Message 36 of 41 (896 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

You can turn this off now in Help & Settings Smiley Happy

Go to Parental Controls where it'll ask you to put in your pin, go to Request a PIN to Watch Recordings and set it to Do not request a PIN Smiley Happy

I just did it and it works for me!

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Superuser
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Message 37 of 41 (894 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Even with the option set to 'Do Not request a PIN', you will still get asked for the PIN on recordings from the Sky Cinema channels depending on the time of day and the rating of the film in question.
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I work for Virgin Media - but all opinions posted here are my own
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Registered: ‎20-07-2013
Message 38 of 41 (647 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

Well, I have a V+ box and it doesnt have a "Request a PIN to Watch Recordings" option or box to tick in the settings menu. There is an option to chenge the level of control which at best is the "standard" setting.

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Message 39 of 41 (111 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

I am finding it impossible to switch off the PIN for On Demand. All other PIN settings are off, as I've just gone through them to switch it off, but if we try to watch something from Sky On Demand, we get prompted for a PIN.

Is this part of the legal requirements from OFCOM, or is there some other setting which deals with On Demand?

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Alessandro Volta
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Message 40 of 41 (110 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Does this reply earlier in the thread answer the question?

http://community.virginmedia.com/t5/Virgin-Media-TiVo-service/how-can-we-turn-pin-off-PERMANENTLY-it...

Seph - ( DEFROCKED - My advice is at your risk)