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Well-informed
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Registered: ‎19-03-2013
Message 11 of 46 (3,391 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

All I did was follow this route:

HOME > Help & Settings > Parental Controls [Enter PIN] >Request a PIN
and then ticked: Do not request a PIN.

Cisco or Samsung, old or new, I'm sure it's all the same!
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Registered: ‎09-06-2015
Message 12 of 46 (3,386 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

Yes, I already said I did all that. Turning the PIN off in the settings still does not stop it coming up regularly on ordinary channels or programs.

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Well-informed
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Registered: ‎19-03-2013
Message 13 of 46 (3,377 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

OK. Something is obviously wrong somewhere.
Let me know which programmes/channels are affected and I will try to replicate it.
All I can say is I'm never asked for a PIN.
Maybe there's a fault with your Tivo and your settings are not being remembered.

 

EDIT: just had an idea.  Have you changed your PIN from default 1234?  You could try that and then go through the menu again....Smiley Surprised

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Registered: ‎09-06-2015
Message 14 of 46 (3,373 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Yep, I always change password asap. And I have been through turning the PIN lock off a couple of times.

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Registered: ‎19-03-2013
Message 15 of 46 (3,361 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

Fair enough, you obviously know what you're doing.

I just recorded Messiah tonight [on Drama] and started to watch with no PIN required. I can watch these sorts of prog at any time. Still no PIN
If you need a PIN for that or similar progs I suggest you phone it in as a fault. Or is it possibly a channel I never watch? [I think Fox is a known problem, for instance].

Shouldn't be happening.  Smiley Frustrated

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Registered: ‎09-06-2015
Message 16 of 46 (3,355 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

One program I know off the top of my head is Ancient Aliens on H2. Always asks for a PIN.

 

I actually went into a Virgin Media shop in town a few of days to ask how I could get it turned off and the guy in the shop said you can't. He said he lives with his girlfriend and no kids and it drives them nuts too, and he works for Virgin and job is to sign people up. Not a good advertisement.

 

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Message 17 of 46 (3,342 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

Try Film4 now - or ITV4 - both adult films. [Jackie Brown is particularly good!] Do you need a PIN?
If not then its channel specific.

If you do then your Tivo is not behaving!  Smiley Frustrated

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Registered: ‎11-08-2009
Message 18 of 46 (3,329 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

twinflameskiss wrote:

One program I know off the top of my head is Ancient Aliens on H2. Always asks for a PIN.


Ah right, think I know what it may be. You'll probably find that the programme is an older recording from H2. A new recording from H2 won't prompt for a PIN

 

It's something Virgin Media are aware of and are looking to fix as the same as happened with FOX a while back http://community.virginmedia.com/t5/TiVo/Recordings-on-Fox-asking-for-PIN/m-p/2754086#M111455

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I work for Virgin Media - but all opinions posted here are my own
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Registered: ‎09-06-2015
Message 19 of 46 (3,297 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

Really?  I've got a load of programs taped, I'll check through them tongiht and see. Thanks for that.

 

So does that mean the PIN locking is specifically tied to the actual program itself, i.e. once programs are pin locked they will stay that way forever?

 

I find it astounding there isnt simply just a global off/on switch that can turn if off completely.

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Registered: ‎11-08-2009
Message 20 of 46 (3,289 Views)

Re: how can we turn pin off PERMANENTLY? it is an absolute pain

[ Edited ]

twinflameskiss wrote:

Really?  I've got a load of programs taped, I'll check through them tongiht and see. Thanks for that.

 

So does that mean the PIN locking is specifically tied to the actual program itself, i.e. once programs are pin locked they will stay that way forever?

 

I find it astounding there isnt simply just a global off/on switch that can turn if off completely.


You may find that those that'll ask for a PIN may be missing the channel logo as noted by GarethF when it happened to FOX http://community.virginmedia.com/t5/TiVo/Recordings-on-Fox-asking-for-PIN/m-p/2722736#M110570

 

Apart from Sky Movies (for which PIN protection is OFCOM regulated), the PIN setting in Parental Controls should apply to all channel recordings.

 

PIN locking of recordings under other circumstances when it's not enabled is a bug that shouldn't happen, and it's been logged as such. Unfortunately the bug has not yet been fixed.

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I work for Virgin Media - but all opinions posted here are my own
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