on a fair few channels I am getting "There is a problem with the signal on this channel. If this keeps happening, can us on 150 from your virgin phone or 0345 454 1111 from any other phone (W02)" been happening for about a week now lots of phone calls no further fixed
Welcome to the Virgin Community, I'm sorry to learn about the problems you're experiencing with your TV service recently.
I've located your account using your forum details and I've been able to run some tests on the set top box from our end for you. We're detecting some errors from our end and I'd like to arrange for a member of the team to come and take a closer look.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
engineer came this morning looked at levels with remote control said they were ok,and Said it may have been a problem on the network which must have cleared ,my question is what about the two weeks disruption of service,and I forgot to mention to him my broadband speeds sure am supposed to be on the 100mbps package but never seem to get above 37 is my highest speed test result