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edededed
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error message 7402 won't go away!!

This popped up the other day and I can't get rid of it

ringing the number on screen gets me nowhere, I just get stuck in a loop pressing 1

all services work fine, I have reset multiple times and the on-line test says everything is fine...

Please help!!!

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Re: error message 7402 won't go away!!

Hi edededed,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that your getting this error on your TiVo® service.  I'll be happy to help check this out for you.

 

I have contacted your box remotely and there does appear to be a signal issue.  Mainly there is an issue with the 'Smart Card' status showing incorrectly.  To amend this I have sent an update to your box to try and resolve this.  In order for this to fully process I would like you to power off/on the box to refresh things.  If you can let me know if this has fixed the error for you that would be great.

 

I'm here if you need me Smiley Happy


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Re: error message 7402 won't go away!!

Hi edededed,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that your getting this error on your TiVo® service.  I'll be happy to help check this out for you.

 

I have contacted your box remotely and there does appear to be a signal issue.  Mainly there is an issue with the 'Smart Card' status showing incorrectly.  To amend this I have sent an update to your box to try and resolve this.  In order for this to fully process I would like you to power off/on the box to refresh things.  If you can let me know if this has fixed the error for you that would be great.

 

I'm here if you need me Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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edededed
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Re: error message 7402 won't go away!!

fixed, thank you!!!

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Re: error message 7402 won't go away!!

Great news edededed,

 

Thanks for the update and I'm chuffed to hear that it's all ok now for you.

 

Should you need us again in the future, you know where to find us.

 

All the best. Smiley Happy


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Tightmanc
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Re: error message 7402 won't go away!!

Had this 2 days wont go away no matter what I do 😡😡😡😡😡
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Re: error message 7402 won't go away!!

Hello Tightmanc,

 

Welcome to the community and I'm sorry to learn that you're having issues with your Virgin box.

 

I would like to take a look into this for you but I will need to gain access to your account so if you click on the purple envelope at the top right of your screen you will see a message waiting for you requesting further details.

 

Speak to you soon

 

Rose
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Myvanhashiddenp
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Re: error message 7402 won't go away!!

Hi

I have this issue as well. TiVo seems to be no worse than normal (digital artefacts on HD programs) but the message won't go!  Please help!

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Re: error message 7402 won't go away!!

Hello Myvanhashiddenp,

 

Welcome to the community Smiley Happy

 

I have located your account and I can see you've had a box swap so please let me know if you're still experiencing any problems.

 

Kind regards

Rose
Forum Team


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Myvanhashiddenp
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Re: error message 7402 won't go away!!

Box swap sorted out the dodgy hard drive and the error. Thanks
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Cayleigh
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Re: error message 7402 won't go away!!

I'm having the same issue. The TV is playing fine in the background but there's just this huge error message covering part of the screen saying to call. I called and the person I spoke with tried to do something but didn't sound very sure himself as he kept asking me to repeat myself constantly and then escalated the call and I've had no calls since. Very annoying as we can't really watch TV as the message is blocking our screen but would also struggle to wait in for engineer if we needed one as we work during the week out of town.
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