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error code on startup checklist

set up my new TiVo box this afternoon and then rung virgin to activate it,then switched the box on and on the startup checklist screen it gets as far as the configuring ip connection and after a while comes up with error code [7011] kept retrying a few times and then decided to give virgin a call,first call I was told they was sending a signal and for me to reset box and wait 25 minutes,after 45 minutes I called back again and was told just to keep on trying as they may have a fault at there end.ive kept on trying all night and nothing,its very frustrating.

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Forum Team (Retired) BenD_H
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Re: error code on startup checklist

Hey there Swfc44,


Thank you for taking the time to write to us and choosing to have Virgin Media in your home! Smiley Happy


The start up in rare occasions can be a little tricky but nothing we can't sort out for you. I can see that the TiVo is indeed online and you're watching 'The King's Sport' Smiley Wink 


If you need any further help please let me know.


Take care.



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