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djcuk
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disgusting charged for a tivo remote

I phoned 150 and told the person that some of the buttons on my TiVo remote wasn't working, they said they would send a new remote. I have just checked my bill and I have been charged £9.99 for the remote. I wasn't told that I had to pay for it. I think this is disgusting that I have to pay for a remote to use my TiVo box.

 

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Superuser
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Re: disgusting charged for a tivo remote

The only reason you would pay is if you had lost the remote, phone up speak to retentions and get the charge quashed and the moron who charged you disciplined 






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Forum Team (Retired) BenD_H
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Re: disgusting charged for a tivo remote

Hi Djcuk,

 

Thank you for you post, I'm sorry that this was not for better terms.

 

The remotes we send out are as Dannylua said, FOC if it's wear and tear over time, which you've mentioned it was. If you haven't already calling on 150/ 0345 4545 1111, i'd be more than happy to help you Smiley Happy

 

Just give me a nod and I'll be able to look into this.

 

All the best.

Ben


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djcuk
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Re: disgusting charged for a tivo remote

Hi Ben,

I haven't rung 150 yet been busy, if you could look into this for me that would help.

 

Thank you

Dean

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Forum Team
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Re: disgusting charged for a tivo remote

Hi djcuk,

 

Thanks for getting back to us!

 

I'd like to look into this for you but I can't seem to find your account details. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details from you.

 

Speak soon! Smiley Very Happy

 

Josh


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