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jonathanlouis
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diagnostics board stuck

im checking diagnostics on tivo its going through pages but it seems when you go to last page its reading different results im sure it should go to next page jonni

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Forum Team
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Re: diagnostics board stuck

Hi Jonni,

 

You can try rebooting your TiVo and see if the diagnostic pages will load. Because there is still an ongoing Platform outage in your area that our engineers are working on, this will affect your TiVo service, you will experience problems with normal TiVo functions at times.

 

Apologies for any inconvenience this causes.

 

 


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jonathanlouis
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Re: diagnostics board stuck

cheers terri for info all the best still ongoing nothing on service status just checked under tv
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Re: diagnostics board stuck

Hi Jonni

Thanks for getting back to us about the platform outage information on the Service Status page.

The issues you will see reported there as a customer are those that affect your postcode or those that may potentially be affecting everyone in your area such as a severed cable etc.

The platform and network outages are not displayed on the Service Status page as we need to check other factors before confirming our customers are specifically affected by this, which is why we ask that either customers drop by here, or that they call in/use Webchat  to check in with our teams to look at the individuals issues so we can run those checks which are necessary to support our customers Smiley Happy

If you ever need any updates on any platform outages such as the one Terri has mentioned above, then just drop back to us on the relevant board and one of us will pick up your post and get back to you with an update Smiley Happy

Take care.

Karen_A
Forum Team

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