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andie51
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dead samsung tivo box

hi, i need a replacement box because my cat decided to lie on mine while having a miscarriage, blood got into the box and now there is nothing coming up on the screen, all lights on the front of the box randomly flash, then go solid then turn off and repeat.
will I have to buy a new box (how much would that cost?) or will I be able to get it replaced for free?

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Forum Team
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Re: dead samsung tivo box

Hi andie51,

 

Welcome to the Community!

 

I'm really sorry to hear that's happened, sounds like an awful experience.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and discuss this further with you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



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Superuser
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Re: dead samsung tivo box

Do you think you should get it for free, given its your responsibility to look after Virgin Media's equipment?

Call in and explain the situation and your box will get replaced. Get ready to pay for the box.

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LittleMick73
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Re: dead samsung tivo box

Please if you have serious problem by all means post it. If not keep the forum free for people who have
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andie51
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Re: dead samsung tivo box

I dont mind paying for a new box actually!
I was just asking for advice
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vircom
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Re: dead samsung tivo box

If you are going to have to pay, why not take the opportunity to update to a V6 box?
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Forum Team
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Message 6 of 7
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Re: dead samsung tivo box

Hi andie51,

 

Welcome to the Community!

 

I'm really sorry to hear that's happened, sounds like an awful experience.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details and discuss this further with you.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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andie51
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Re: dead samsung tivo box

hi Josh, thank you. I've Pm'd you back :-)
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