called helpline to get cables moved to another wall. wanted £99 to move cables 10 feet.struggled to understand operator. not a very nice expience
That is the standard charge for a non-fault call-out.
Welcome to the Community, I'm sorry to hear about your recent experience giving our team a call.
As Ernie has mentioned, the £99 fee if for a non fault call out, so moving your equipment would fall under that bracket.
I hope this helps and we'll be here to assist you moving forward.
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