Menu
Reply
  • 1
  • 0
  • 0
drewbrown25
Just joined
129 Views
Message 1 of 3
Flag for a moderator

charges

called helpline to get cables moved to another wall. wanted £99 to move cables 10 feet.struggled to understand operator. not a very nice expience

0 Kudos
Reply
  • 10.33K
  • 920
  • 2.1K
Superuser
Superuser
117 Views
Message 2 of 3
Flag for a moderator

Re: charges

That is the standard charge for a non-fault call-out.

0 Kudos
Reply
  • 13.73K
  • 562
  • 963
Forum Team
Forum Team
83 Views
Message 3 of 3
Flag for a moderator

Re: charges

Hi drewbrown25

 

Welcome to the Community, I'm sorry to hear about your recent experience giving our team a call.

 

As Ernie has mentioned, the £99 fee if for a non fault call out, so moving your equipment would fall under that bracket.

 

I hope this helps and we'll be here to assist you moving forward.

 

Take care

craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply