Can someone please tell me why I can't get catchup, this problem has been ongoing for about 3 months now. Every time I ask to be informed when it's fixed (which I am informed) but I go to catchup and it's still not working
I'm really sorry to learn about the problems you've been experiencing with your Catch Up service lately.
I've been able to locate your account to take a look at this for you, there are no problems in your local area at the moment although we're detecting some issues with your individual set top box.
As a result, I'd like to arrange for a member of the team to take a closer look at this if you're available. I've sent you information regarding this in a private message, you can view the message by clicking the red envelope on the top left of this page.
I'm sorry again for the inconvenience this has caused, we want to get this resolved as soon as possible.