I've just had a "discussion" and cancelled my account. I have been told that although my telephone line was not transferred until the 11th May and my fibre cable wasn't connected until the 13th May, my account started on the 30th April and therefore I am to be hit with £240 in charges for leaving after the 14 days cancellation period. I don't consider my contract as being in force until the 13th. Do I just ignore the bill and let VM take me to court? Anyone else had this?
Its quite clear from both VM's TOS and consumer law that a 14 day cooling off period applies to all contracts sold over the phone/internet or via sales people attending your home.
The start of the 14 day period will be when your service is connected/when equipment was delivered, WHICHEVER IS THE LATER.
Were ANY of the services connected on the 30th? If any were they could argue the technical point. I dont know how that would go in court, with VM describing the package as "bundled services" its likely a view would be taken that all 3 should be live. Exceptions apply- where for example they cannot supply one of the services for whatever reason and you accept that.
If NO services were connected until 13th of may , they haven't a leg to stand on.
Connected BTW is defined as available for you to use, not the day you actually first use them. Should be obvious, but there are situations where a connected account will go over 14 days before first use.