have had this error on and off for about a week
Thanks for posting in the community.
When I check your Virgin box I can see there are some signal issues which could be causing this so I would like to arrange for one of our engineers to visit your property.
I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.
Speak to you soon
New around here? To find out more about the Community check out our Getting Started guide