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we have only had the broad band with telephone internet package put in yesterday 29.12.2015 and we are having problems already the source keeps coming up the picture keeps freezing the sound goes off , we have tried all the usual things re booting going to the troubleshooting page and now its says mode not supported resolution not supported change the resolution of external device  can anyone help and give advice? 

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Re: broadband

Hi jeanie8560,


Welcome to the community Smiley Happy


I'm sorry to hear that your TV service isn't working for you right now.  I just wanted to pop by and see how things are today?  If you're still experiencing a loss of TV service, let me know and I can help further.


I'm here if you need me, keep me posted.



Tech fan? Have you read our Digital life blog yet? Check it out

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