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gailpowell
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bad channels

Hi

I am having problems with some of the channels on Tivo. The picture is pixilating but I thought this should'nt happen with cable tv

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Superuser
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Re: bad channels

Think of pixelation as digital interference. If the signal is noisy, the 1s and 0s can be changed and arrive at your TV wrong.

You should call in to Virgin Media to report your problem. They will review your installation remotely and despatch an engineer to your home if necessary.

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Forum Team
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Re: bad channels

Hi gailpowell

 

Welcome to the Community, I'm sorry to learn about the problems you're experiencing with your TV service recently. I've been able to locate your account and run some tests on the set top box from our end for you.

 

We're seeing some issues with the set top box from our end and I'd like to arrange for an engineer to come and take a closer look if you're available? I've sent you information regarding this in a private message, which you can view by clicking the purple envelope on the top right of this page.

 

Apologies again for the inconvenience caused, we're looking forward to getting this sorted.

 

Talk soon

Craig


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