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age restricted videos on you tube tivo

why cant I watch over 18's videos on TiVo you tube. virgin know i'm over 18. you tube know i'm over 18. but they don't seem to tell each other. so when TiVo puts up code I cant activate it  because not on internet at home. but why should I if they both know my age?

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Re: age restricted videos on you tube tivo

Hello kim1963,


Thanks for posting on the Community Forum. Sorry that you haven't been able to watch 18+ videos on the TiVo® YouTube app. This should be an easy fix.


Please open the YouTube app. When this loads, press the left arrow>Settings>scroll to the right and make sure Restricted Access is Disabled (when enabled, it will restrict inappropriate content).  


If this is already showing as Disabled, then you will need to sign in using a Google+ account that is verified for 18+ (done via date of birth on the Google+ account). 


Please let me know how you get on with this.


Kind regards.

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