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CHRISCAFC
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Youtube stuttering/lag

Hi

For the past 5 days whenever I watch a video on Youtube it stutters every 10/15 seconds, briefly but really annoying. Makes music videos impossible to enjoy. Anyone else having issues? Any ideas? Thank you.

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Re: Youtube stuttering/lag

Hi CHRISCAFC,

A warm welcome to our community Smiley Happy

I'm sorry to hear that YouTube is working well for you.  I'd like to help check this out for you.  

I have taken an initial look at the boxes remotely and all looks grand with the signal and power levels from here.  ALso there is not network issues present with high demand which is great to see.

I'd like to know more about the issues you're experiencing with YouTube via TiVo®.  If you can get back to me with the following information:

* Will this happen on all of the boxes in your home?

* Will this happen on other apps like BBC iPlayer/Netflix? (If you don't normally use these apps can you give one a try and see if the same happens?)

* Will the stuttering/lag happen every time you use YouTube or is it intermittent?

If you can let me know I can check this further.

I look forward to hearing from you.

Collette Smiley Happy


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Re: Youtube stuttering/lag

Most of us are having the same problem and have had it in one form or another for over 12 months.

Nothing will change until VM comes up with a new TIVO 2 box that can properly handle software updates.

VM will claim the problem is resolved....but we know as customers just what a pain this is.

Many forum members have given up and access YouTube on other devices as VM continue to deny the problem exists.

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CHRISCAFC
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Re: Youtube stuttering/lag

its intermittent on all videos watch on youtube

 

Thank you.

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Re: Youtube stuttering/lag

Thanks for the reply CHRISAFC,

Can you please confirm if this happens on all the TiVo® boxes in your home?  Also if this happens on other apps like BBC iPlayer or Netflix?  

This will help me get to the route of the issue Smiley Happy

Keep me posted.

Collette Smiley Happy


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CHRISCAFC
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Re: Youtube stuttering/lag

Collette

 

Sorry for delay - been working late!

It is much better at the moment so fingers crossed it may be resolved!

Thank you for your time

 

Chris

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Re: Youtube stuttering/lag

Hi Chris,

That's great to hear, I hope it remains this way for you.

If you do encounter any further problems or you need anything else, just give us a shout anytime.

We're here to help.

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


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