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Registered: ‎29-03-2017
Message 1 of 15 (357 Views)

YouTube

I keep experiencing problems on watching the YouTube channel from my Tivo Box.

The picture/sound keeps freezing momentarily approx every 20 - 30 seconds which is very annoying especially when watching music videos.

Is there a known cause for this and more important can it be fixed?

 

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Registered: ‎30-03-2017
Message 2 of 15 (322 Views)

Re: YouTube

Yea Mate, I have had the same issue when trying to watch music videos for a couple of weeks. I don't know if there is a fix ,I've seen lots of posts about this happening .It's Rubbish

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Registered: ‎31-03-2017
Message 3 of 15 (305 Views)

Re: YouTube

I have exctly same problem on watching music videos it really annoying. I have 2 tivo boxes and both act the same. Someone need to provide a solution my postcode is CB4
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Registered: ‎31-03-2017
Message 4 of 15 (294 Views)

Re: YouTube

I'm having exactly the same problem!
Netflix is fine on TiVo, YouTube is fine on the iPad.
But lagging every 20 seconds is infuriating.
Hopefully someone knows how to fix it, or I might have to get a different set top box.
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Message 5 of 15 (269 Views)

Re: YouTube

Hi Brian-46,

Welcome to the Community!

Really sorry to hear you're having trouble with the YouTube app.

Our technicians have picked up this issues and are working to get it sorted as soon as possible. As soon as we have an update we'll let you know.

All the best! Smiley Very Happy

Josh


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Registered: ‎24-04-2017
Message 6 of 15 (239 Views)

Re: YouTube

Hi i have the exact same issue- as do a load of people i can see from this forum elsewhere.It's become pretty unusable Is there any timeline for a fix yet ? -Thanks, Rory
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Registered: ‎29-03-2017
Message 7 of 15 (215 Views)

Re: YouTube

I note your comments but looking through the Virgin Media Community, I have found this problem of stuttering YouTube reported  a number of times as far back to July 2015 with a reply from Virgin Media the problem has been identified.  It is now April 2017 and still the problem exists. Perhaps if customers of Virgin Media demanded a rebate on monthly fees due to not receiving the complete package, something may be done.

Could someone at Virgin Media please get their act together and solve the problem.

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Message 8 of 15 (192 Views)

Re: YouTube

Hello roryshearer and Brian-46,

 

As Josh_RW has mentioned this is a known issue that's being investigated (NKE00009132), unfortunately I don't have an estimated fix time at the moment.

 

Apologies for any inconvenience this is causing and we'll be in touch with any further updates.

 

Kind regards

 

 

 

 

Rose
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Registered: ‎29-03-2017
Message 9 of 15 (151 Views)

Re: YouTube

Could you please what is happening on the you tube stuttering problem.

You advised a month ago that is was a known issue and that it is being investigated (NKE00009132). To date the problem is still there.

I suppose the next move will be a new investigation issue number and so we go on and on without the problem being resolved.

It is a pity that faults cannot be resolved as quick as the Virgin Community Forum gives out medals!

I will persist in getting this problem resolved.

Just do not fob people of with the excuses that it is being investigated.

The problem has been going on far too long.

 

 

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Message 10 of 15 (133 Views)

Re: YouTube

Hi Brian-46,

 

I'm really sorry, I can understand how frustrating this must be for you!

 

The work is still being carried out under the same reference number. Unfortunately there's not much more I can tell you at the moment.

 

We'll update the Community as Community as soon as we get any more information.

 

All the best

 

Josh


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