I'm now getting adverts in the middle of videos, which is annoying enough, but the video won't start playing again after the ad, all I get is a black "loading" screen. Why does this app keep getting worse?!!! Either simplify it (put it back how it used to be) or give us all new, more powerful TiVo boxes that can actually run this thing!!!
it doesn't happen with every video thank god but when I sent the complaint I'd had three videos in one night do it. All three were over 10 minutes long. Also I'm having problems with it crashing all the time, in a number of different ways. It seems to happen after I've been using it for over an hour. Is there any chance of them simplifying the app?
Welcome to the Community, it's great to see a new face
I'm sorry to read about the YouTube app playing up, I've been trying to look into the issue but have been unable to access your account. I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
WE are getting exactly the same problem, every time an advert comes in the middle of a download stream, it plays the advert, then hangs with the black screen and spinning icon, yesterday (13th august) I could not watch anything with a video advert in it, I tried stopping, going back to home screen and re starting, made no difference, tried jumping forward 10 minutes, same result. Have checked tv wifi, ok, router ok, internet connection ok, virgin local service ok. tv tivo box plays ok on all channels, over to the experts.....
Welcome to the community, I'm sorry to learn about the inconvenience you're experiencing with your service lately.
I'm not aware of any known issues with the Youtube app failing to work after a mid-video advert, with that in mind I've been able to locate your account and take a closer look at this from our end for you.
When testing the set top box, I'm not seeing any issue from our end. How long has this been happening for? Would you be able to reboot the box? As I can see it's been on for some time, we'll be able to accurately measure the error logs then
Sorry again for the inconvenience, we're looking forward to hearing from you