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Registered: ‎17-06-2017
Message 1 of 2 (55 Views)

You tube stuttering playback

Does anyone know why youtube on my TiVo box stutters all the time it makes programmes very uncomfortable to watch. this does not happen via a WiFi connection on to a PC and the connection is only 54mbps the TiVo runs at a supposed 70mbps so why the stutter?

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Registered: ‎09-03-2011
Message 2 of 2 (19 Views)

Re: You tube stuttering playback

Hi Yetii,

Thanks for coming by and welcome to the community. Smiley Happy

I am sorry to hear that you're having trouble using the YouTube app at the moment.  I'd like to have a closer look at this for you.

I have carried out some checks with the box remotely and all is looking good from here so far.  There is a known issue that we're aware of and are currently working to resolve.

We have a team working on this and at the moment we don't have a time frame to offer.  We are working on a solution and we hope to have this working very soon.

Thank you for your patience.

Collette.


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