on 29-05-2015 19:54
So the latest problem, is that most of my recording are now suddenly saying the channel is locked and I have to keep entering a pincode. I have NEVER locked any channels. The channels show as not locked. I have tried locking and unlocking them and rebooting but still the same. Particularly all the history channels. Anyone else having this and know how to stop it?
on 29-05-2015 20:04
Have you tried rebooting it
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 29-05-2015 20:08
@thanks4nothing wrote:So the latest problem, is that most of my recording are now suddenly saying the channel is locked and I have to keep entering a pincode. I have NEVER locked any channels. The channels show as not locked. I have tried locking and unlocking them and rebooting but still the same. Particularly all the history channels. Anyone else having this and know how to stop it?
@dannylau wrote:Have you tried rebooting it
on 30-05-2015 13:49
Yes,I'm having exactly the same issue you describe on History channel 234
on 01-06-2015 16:00
on 02-06-2015 21:29
@Lurgod wrote:
Sounds like the same issue that TiVo had with Fox a few months back, where all old recordings required a PIN to watch them. All of the old recordings before this still require a PIN to watch, but new episodes were okay.
I'd post the link but don't know how to do it on a mobile phone.
I found that thread and it does sound similar thanks. (just different channels) Although I get it on all recordings including those made during the day e.g.10am.
I have plenty of recordings up to 2 years old and more and now they are all asking for the pin across several channels.
As usual VM said they would investigate back in February and even gave a fault reference, then no more posts. It's clearly a VM problem and not some third party (Ofcom) as they have stated.
on 05-06-2015 12:01
Hi thanks4nothing and Daz15,
Thank you for your post. I'm sorry to hear that you are experiencing a problem with having to enter your PIN code on your recordings, where a PIN was not required before.
Can I ask if the programmes you are being asked to enter the PIN code for were originally shown after 9 PM and what time are you playing the programmes back? Also, what channels are you getting the PIN request for?
We are investigating this and working on a resolution, so any additional information that I can gather on this issue would be very helpful.
Many thanks.
on 05-06-2015 19:01
@Terri_P wrote:
Hi thanks4nothing and Daz15,
Thank you for your post. I'm sorry to hear that you are experiencing a problem with having to enter your PIN code on your recordings, where a PIN was not required before.
Can I ask if the programmes you are being asked to enter the PIN code for were originally shown after 9 PM and what time are you playing the programmes back? Also, what channels are you getting the PIN request for?
We are investigating this and working on a resolution, so any additional information that I can gather on this issue would be very helpful.
Many thanks.
No. As per my previous post, immediately before yours. It is happening with recording made during the day too. I just tried a few more from 9am and 10am. These are from H2 and Lifetime channels. They all require pin. I have to enter the pin during the day and during the evening.
on 08-06-2015 11:43
Hi thanks4nothing,
Thanks for getting back to us, I'm sorry this problem is ongoing. I've checked things for you, we are aware of the issue and are working on it for a future update, I'm afraid there's no date as yet.
I don't know if you've already tried it, but it's worth going into Home > Help & Settings > Parental Controls and turning off 'Request a PIN to Watch Recordings' and trying again to see if this makes a difference.
on 08-06-2015 16:17