Menu
Reply
  • 16
  • 1
  • 2
sharebear
On our wavelength
205 Views
Message 1 of 3
Flag for a moderator

Yet again catch up is unavailable.

Some programs are fine. Others not......why?

0 Kudos
Reply

Helpful Answers
  • 20.27K
  • 733
  • 1.51K
Forum Team
Forum Team
283 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Yet again catch up is unavailable.

Hi sharebear,

 

Thanks for your post and apologies to hear you've been having an issue watching some of your On Demand content. 

 

Checking the account connected to your Forum Username, there is no active TV service and hasn't been for a while. Without a TV service, you wouldn't have an On Demand service. 

 

If you do have an active TV service at your address then come back and let me know. Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 16
  • 1
  • 2
sharebear
On our wavelength
269 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Yet again catch up is unavailable.

The tv account is in my daughters name. I don't know account number.
0 Kudos
Reply

All Replies
  • 20.27K
  • 733
  • 1.51K
Forum Team
Forum Team
284 Views
Message 2 of 3
Flag for a moderator
Helpful Answer

Re: Yet again catch up is unavailable.

Hi sharebear,

 

Thanks for your post and apologies to hear you've been having an issue watching some of your On Demand content. 

 

Checking the account connected to your Forum Username, there is no active TV service and hasn't been for a while. Without a TV service, you wouldn't have an On Demand service. 

 

If you do have an active TV service at your address then come back and let me know. Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 16
  • 1
  • 2
sharebear
On our wavelength
270 Views
Message 3 of 3
Flag for a moderator
Helpful Answer

Re: Yet again catch up is unavailable.

The tv account is in my daughters name. I don't know account number.
0 Kudos
Reply