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Bigfella35
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Message 1 of 7
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Wrongly disconnected

Hi all i was disconnected on Friday by mistake and i am still waiting to be Re-connected and when eventually getting to speak to someone they all give me different answers. Is this common practice.
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Re: Wrongly disconnected

Hi Bigfella35

 

Welcome to the Community, I'm very sorry to learn about the problems with your service lately.

 

I've been able to locate your account and can see that you've spoken to the team about getting your service reconnected, which is excellent news.

 

I'd love to hear how that goes and I'll be here should you need any assistance moving forward.

Craig


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Bigfella35
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Re: Wrongly disconnected

Hi Craig

Thanks for replying, in answer to your email yes i have spoken to someone and to be honest i have spoken to several people but i am still no further forward as everyone gives me a different answer. This alone has left a bad taste and does not fill me with confidence in the customer care of the business. It has been nearly a week and still no sign of being reconnected.
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Re: Wrongly disconnected

Thanks for getting back to me Bigfella35

 

From looking at the notes on your account in more detail I can see that we're expecting this to be up and running in the next 24 hours.

 

If for any reason that doesn't happen, get in touch and I'll take a look to see what I can do for you.

 

Apologies again for the inconvenience you're experiencing.

Craig


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Bigfella35
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Re: Wrongly disconnected

Thank you Craig, this is appreciated.
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Bigfella35
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Re: Wrongly disconnected

Hi Craig,

We still haven't been re-connected as of yet. Is there a special number or email address for complaints as this has went on for long enough now. I am close to taking my business elsewhere to be honest.

Regards
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Forum Team (Retired) BenD_H
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Message 7 of 7
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Re: Wrongly disconnected

Hi Bigfella35,

 

Thank you for your message, I'm sorry that this hasn't been sorted yet. I can see that there's been a few days between now and then. Can you let me know if this has progressed?

 

Please stay in touch and thank you.

Ben


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