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Despondent
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Why is my TV service rubbish and my Broadband slow and weak despite paying a fortune for a so called Tivo

Why is my TV service rubbish and my Broadband slow and weak despite paying a fortune for a so called Tivo max or what ever its called and why are we fobbed of every time we report the problem.  Is this your typical Virgin Media service

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Re: Why is my TV service rubbish and my Broadband slow and weak despite paying a fortune for a so...

Hi Despondent

 

Welcome to the Community, I'm very sorry to learn about the problems you're experiencing with your TV service lately.

 

I've located your account to run some tests on the set top box and we're not detecting any errors with the TiVo service at the moment though. What problems are you experiencing with your TiVo?

 

Are you experiencing them at certain times of the day? Or with certain channels?

 

Look forward to hearing from you

Craig


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